Help Centre
Frequently asked
Appointments
How do appointments work?+
Choose video or in-person consultation, select an available date and time, then sign in to confirm. Your booking will appear in your account under Appointments.
Orders
Where can I find my invoice?+
After payment is confirmed, your invoice is emailed to your account address and appears on the order detail page for download or printing.
How do I track an order?+
Sign in and open My Orders. The order detail page shows payment state, dispatch atelier, estimated delivery, carrier and tracking reference when available.
Payments
What payment methods are available?+
Checkout shows only methods currently enabled by the atelier. Card, UPI or international payment options are never presented as live until the relevant secure provider is configured.
Returns
What is the return policy?+
Return eligibility depends on the piece, alteration status and dispatch atelier. Review https://vanyabyalice.com/policies/returns before purchase or contact returns@vanyabyalice.com for help.
Shopping
How do I know a saree is available?+
Every product page reads the live atelier inventory. Low-stock labels show the remaining quantity where applicable, and Mika recommends only pieces currently in stock.
Can Mika help me choose a saree?+
Yes. Tell Mika your occasion, preferred colours, fabric, comfort needs and budget. Mika uses the live catalogue and can also help arrange a video or in-person appointment.
Support
How do I contact Vanya by Alice?+
Email support@vanyabyalice.com or WhatsApp or call +91 966 389 7640. You can also use the Contact page or ask Mika to connect you with the atelier.